Service Agreement Department 

Our Service Shield Program is designed to benefit our clients to ensure safety and comfort in their home throughout the year. 

When you become part of the First Choice family, we truly mean what we are saying. You will receive guaranteed same day service accompanied with Priority Service even in our busiest seasons.

When our friends and neighbors find themselves without heating or cooling in the peak of our most severe weather conditions, our Service Shield members are automatically prompted to the top of our dispatch board and are attended to before clients unfortunately not part of our Service Shield Program.

We here at First Choice Heating & Air cannot emphasize enough to our clients how much like family we truly feel they are. Service Shield members have full access via FaceTime/phone access to not only our Service Department Manager but also our owner Kevin Goude. It is Kevin’s standard and belief that all clients are equally important and he has made himself available to them at any time.

What makes us different??? Here are just two examples.

One on one communication and scheduling with our Service Shield Department coordinator Myriam Bradshaw. Myriam prides herself in offering effective communication with a positive energy. It is her promise to you to make your scheduling as convenient and painless as possible in our busy lives.

We dispatch a highly trained qualified precision tune up specialist out to your property to complete a thorough 28 point maintenance inspection.

We here at the First Choice family do our best with high success not only to build our technicians rapport with your heat pump but also to build a relationship with you, our valued client!

Summary of Standard Benefits include:

·     Exactly the right maintenance at the right time 

·     15% discount on parts and labor repairs

·     Maintenance visits twice a year

·     No up charge on after-hours calls

·     Optimum comfort conditions

·     Extended equipment life

·     Optimum energy conservation

·     Reduced system downtime

·     Maximum cost saving

·     Peace of mind

The Service Shield helps keep equipment running efficiently and prevents unnecessary service calls. The inspections can find potentially dangerous issues that homeowners are unaware of.  We here at First Choice Heating & Air fully believe maintenance is one of the most beneficial services offered within our organization. The peace of mind knowing our staff is there ensure your family stays as comfortable as possible with minimal down time and your heat pump operating at its peak efficiency.

Thank you for allowing us the opportunity become your First Choice!!

First Choice Team

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